Policies and Procedures
Policies & Procedures
Delivery & Shipping
During the checkout process, you'll have the opportunity to choose from a variety of delivery (required/not required signature) and shipping options. The shipping rate and delivery time will vary based on the method you choose. When you make a purchase on Pulsedharmonix.com, the shipping charge and delivery options will appear on the Shipping page of the checkout process.
Receiving an Order
Please note that the number of days quoted for standard, priority and overnight shipping refers to transit time only. Additional time (typically one business day) is required for processing an order. Please refer to the listing below for current shipping and delivery options:
Standard Shipping: 3-5 business days. Standard shipping for Pulsed Harmonix is by FedEx Ground. Your order is delivered to your shipping address 3 to 5 business days after processing.
Priority Shipping: 2 business days (if order received by 9:00AM MST) Priority shipping for Pulsed Harmonix is by FedEx Express. Your order is delivered to your shipping address 2 business days after it has been processed.
Pulsed Harmonix supports international orders. For additional information, e-mail us at email@example.com
Tracking an Order
When your order has been shipped, you will receive an email confirmation containing a tracking number. The tracking information generally becomes available within 24 hours after you place your order. You can check the status of your shipment by visiting FedEx-order tracking service, which allows you to monitor your package as it makes its way to its final address.
Please note that Pulsed Harmonix product comes in a distinctive packaging that showcases company’s name and logo.
Return of Non-Defective Merchandise
Non-defective merchandise may be returned within 30 days of receiving the device. Please call Pulsed Harmonix at 1.855.749.7363 to let us know you are returning the device, and we will then email you a pre-paid label, for return shipping.
Note: Returns are subject to a restocking fee of $200. All merchandise must be returned in a new or resalable condition in the original packaging. Items damaged, or showing signs of wear, are not returnable. Missing items will be subject to additional charges. All paperwork, including the user guide, must be included, along with the original packaging.
Return of Defective Merchandise
A Return Merchandise Authorization (RMA) number must accompany all defective merchandise. Please call Pulsed Harmonix at 1.855.749.7363 to receive an RMA, which you must include in the return shipment. You will need to provide the Serial Number of the device at that time.
If you received damaged merchandise, or your device stopped operating correctly within the warranty period, we will provide you with a pre-paid label, for return shipping.
If the device is damaged beyond the warranty period, you are responsible for both shipping costs and repair costs.
Note: All paperwork, including warranties and instructions, must be returned, along with the original packaging.
Repairs and Service
Our goal is to provide honest, fair and high-quality services to our customers. Our systems are sold with a warranty to the original owner that excludes any damage due to abuse, misuse, or act of god. For systems sold in the USA, we include ground shipping in our warranty; loaner service is also available to medical professionals. Unauthorized repairs and attempts to repair will void the original warranty in its entirety. This is a registered medical device, and as such it is required that the repairs conform with medical device standards.
For systems that are out of warranty, either because it has expired or because the customer is not the original owner, we offer 30-day warranty on our repairs; this warranty period begins upon return shipment of the item to the customer. The repair warranty includes parts and labor only. However, PHx will not be responsible for any damages due to abuse, misuse, or act of god. The 30-day warranty does not cover the components that are not within the scope of repair work conducted.
PHx charges a non-refundable deposit of $45 for each item to be repaired in our service department (excluding warranty repairs). It covers the technician's labor to conduct preliminary diagnosis and prepare repair quote. Within approximately 5 working days, a repair quote will be presented to the customer. If accepted, the deposit will be deducted from the total repair estimate.
The deposit will not be refunded in the event that the quote is rejected by the customer, or if no problem is found, or if the item is beyond repair.
Shipping charges are not included in the non-refundable deposit. A call tag will be issued by PHx to pick up the item for repair from customer for an additional charge. Customer assumes responsibility for shipping cost from customer to PHx and from PHx to customer unless the item is under warranty.
Customer agrees to pay for their repairs and shipping within 10 days of approving quote, unless special arrangements have been accepted by PHx. Should customer decide not to repair the item, PHx will return the item to the customer within 5 working days after payment of return shipping costs.
In any event, should the customer not respond to the quote within 30 days, or if customer does not pay for return shipping costs to PHx within 30 days of if customer fails to notify PHx that customer has decided not to repair the item, or if the item is undeliverable to customer’s address by PHx’s carrier and not resolved by customer within 30 days, the item will be considered abandoned. PHx will assume ownership, and will reserve the right to repair, resell, or scrap the item and its components at its sole discretion without notice.
Terms & Conditions
These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.
Intellectual Property Rights
Other than content you own, which you may have opted to include on this Website, under these Terms, Pulsed Harmonix and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved.
You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material (material shall mean any audio, video, text, images or other material) contained on this Website.
1. Using this Website in any way that is, or may be, damaging to this Website;
2. Using this Website in any way that impacts user access to this Website;
3. Using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
This Website is provided “as is,” with all faults, and Pulsed Harmonix makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.
This privacy notice discloses the privacy practices for PulsedHarmonix.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about updates pertaining to our products or policies.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees/contractors who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.