Shipping and Returns
Receiving an Order
Please note that the number of days quoted for standard, priority and overnight shipping refers to transit time only. Additional time (typically one business day) is required for processing an order. Please refer to the listing below for current shipping and delivery options:
Standard Shipping: 3-5 business days. Standard shipping for Pulsed Harmonix is by FedEx Ground. Your order is delivered to your shipping address 3 to 5 business days after processing. To track your shipping tracking number, visit Fedex Ground Tracking
Priority Shipping: 2 business days (if order received by 9:00AM MST) Priority shipping for Pulsed Harmonix is by FedEx Express. Your order is delivered to your shipping address 2 business days after it has been processed.
Due to the rapidly growing complexity and high costs of compliance with the multiple US and foreign governmental bodies which regulate medical devices we have been advised that we can no longer offer our device or accessories for delivery outside of the United States.
Tracking an Order
When your order has been shipped, you will receive an email confirmation containing a tracking number. The tracking information generally becomes available within 24 hours after you place your order. You can check the status of your shipment by visiting FedEx-order tracking service, which allows you to monitor your package as it makes its way to its final address.
Please note that Pulsed Harmonix product comes in a distinctive packaging that showcases the company’s name and logo.
Return of Non-Defective Merchandise
Non-defective merchandise may be returned within 30 days of receiving the device. Please call Pulsed Harmonix at 1.855.749.7363 to let us know you are returning the device, and we will then email you a pre-paid label, for return shipping.
Note: Returns are subject to a restocking fee of $200. All merchandise must be returned in a new or resalable condition in the original packaging. Items damaged, or showing signs of wear, are not returnable. Missing items will be subject to additional charges. All paperwork, including the user guide, must be included, along with the original packaging.
Return of Defective Merchandise
A Return Merchandise Authorization (RMA) number must accompany all defective merchandise. Please call Pulsed Harmonix at 1.855.749.7363 to receive an RMA, which you must include in the return shipment. You will need to provide the Serial Number of the device at that time.
If you received damaged merchandise, or your device stopped operating correctly within the warranty period, we will provide you with a pre-paid label, for return shipping.
If the device is damaged beyond the warranty period, you are responsible for both shipping costs and repair costs.
Note: All paperwork, including warranties and instructions, must be returned, along with the original packaging.
Repairs and Service
Our goal is to provide honest, fair and high-quality services to our customers. Our systems are sold with a warranty to the original owner that excludes any damage due to abuse, misuse, or act of God. For systems sold in the USA, we include ground shipping in our warranty; loaner service is also available to medical professionals. Unauthorized repairs and attempts to repair will void the original warranty in its entirety. This is a registered medical device, and as such, it is required that the repairs conform with medical device standards.
For systems that are out of warranty, either because it has expired or because the customer is not the original owner, we offer a 30-day warranty on our repairs; this warranty period begins upon return shipment of the item to the customer. The repair warranty includes parts and labor only. However, PHx will not be responsible for any damages due to abuse, misuse, or act of God. The 30-day warranty does not cover the components that are not within the scope of the repair work conducted.
PHx charges a non-refundable deposit of $45 for each item to be repaired in our service department (excluding warranty repairs). It covers the technician’s labor to conduct preliminary diagnosis and prepare a repair quote. Within approximately 5 working days, a repair quote will be presented to the customer. If accepted, the deposit will be deducted from the total repair estimate.
The deposit will not be refunded in the event that the quote is rejected by the customer, or if no problem is found, or if the item is beyond repair.
Shipping charges are not included in the non-refundable deposit. A call tag will be issued by PHx to pick up the item for repair from the customer for an additional charge. Customer assumes responsibility for the shipping cost from customer to PHx and from PHx to customer unless the item is under warranty.
Customer agrees to pay for their repairs and shipping within 10 days of approving the quote unless special arrangements have been accepted by PHx. Should customer decide not to repair the item, PHx will return the item to the customer within 5 working days after payment of return shipping costs.
In any event, should the customer not respond to the quote within 30 days, or if customer does not pay for return shipping costs to PHx within 30 days, or if customer fails to notify PHx that customer has decided not to repair the item, or if the item is undeliverable to customer’s address by PHx’s carrier and not resolved by customer within 30 days, the item will be considered abandoned. PHx will assume ownership and will reserve the right to repair, resell, or scrap the item and its components at its sole discretion without notice.